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Person with Crutches

Our Impact

In the last four years we have:

  • advised 6,547 clients who collectively generated 41,374 enquiries (73% of these coming to us in the last two years);

  • advocated and won in 219 out of 220 appeal cases;

  • achieved £9,778,694 in Year 1 benefit gain (£30,705,000 when measured across the full award which averages over three years); 

  • helped 925 clients through their crisis of absolute poverty distributing £60,000 in individual hardship grants.

Graph of DAS Client Numbers increasing from 1068 in 2020 to 2242 in 2023

We also advise on many other matters including blue parking badges, energy relief schemes and tariffs, council tax and water rates relief schemes, Local Welfare Assistance Scheme, RADAR keys and Pension Credit eligibility as well as signposting on other relevant issues such as housing rights; adaptations to the home; and accessible transport and leisure. The service has become increasingly wide-ranging in recent times reflected by increased numbers of enquiries pursued per client from 4 to 7 over the last 3yrs.

Providing value for money

For every £1 donated to running DAS, the return in client monetary benefit is £10-30.

Help in a crisis

The need for DAS is arguably at its most critical where the disproportionate impact of
the cost-of-living crisis on the disabled has pushed a much higher number into extreme poverty. Even after the 2022 peak, our crisis intervention service continues to help over 6x the number of clients compared to pre-pandemic levels. In most cases these clients are suffering from some degree of mental ill-health exacerbating existing conditions. Our Crisis Service covers a broad range of support from food bank supplies and subsistence payments through to a full background check on personal finances and benefits covering the core areas to ensure clients are receiving their full entitlements. As a “Trusted Partner” of Suffolk Community Foundation during 2022-23 we distributed over £60,000 in individual hardship grants to these clients from the Household Support Fund.

Graph showing DAS Crisis Client Numbers. Rising from 29 in 2019, 127 in 2020, 145 in 2021 to 468 in 2022. Drop down to 185 in 2023

Impact on Loneliness and Isolation

elderly lady looking towards a window looking lonely

We also advise on many other matters including blue parking badges, energy relief schemes and tariffs, council tax and water rates relief schemes, Local Welfare Assistance Scheme, RADAR keys and Pension Credit eligibility as well as signposting on other relevant issues such as housing rights; adaptations to the home; and accessible transport and leisure. The service has become increasingly wide-ranging in recent times reflected by increased numbers of enquiries pursued per client from 4 to 7 over the last 3yrs.

Impact on Wellbeing

As well as the achievements described above, we also monitor the benefit to our clients' well-being from their interaction with the service. Unsurprisingly, research confirms that improving someone’s financial position has a measurable impact on their well-being and this is confirmed by the results from our rolling Future Wellbeing Survey:

Chart showing that shows the results of a survey on. Improved finances improves physical health and wellbeing (96% agree), and also enabled greater independence (93% agree)

Impact on Suicide Prevention

The loss, or reduction, of a disabled person’s welfare benefits is the most significant factor in driving them into absolute/extreme poverty and worse. In this important context, our work has a beneficial impact in attenuating the malnutrition, unnecessary deaths and suicides that result, and our work has been endorsed by Dr Daniel Poulter, MP, also a medic with a special interest in mental health.

Case study of prevention

The father of a family of 4 had a PIP application refused twice when he came to us. We completed a new application, but while waiting for a DWP decision, the family were having to live on a small amount of Universal Credit and were really struggling. After a full financial and benefit check by our Duty Team, the Crisis Team stepped in to help the family with an immediate £500 in Tesco supermarket vouchers over a 5-week period. This ensured they could get food as well as nappies, wipes, and formula for their new baby. We helped with their energy bill to ensure they could keep their home warm, obviously with the new baby in mind. The father was eventually awarded enhanced rate PIP as a result of our submission with a retrospective payment of £4,000. We ended our crisis work with the family as they were more financially stable with their positive PIP outcome.

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